WE ARE AN EXTENSION OF YOU TO YOUR CUSTOMERS
Leading Through Change (LTC) culture is built around the Brands we represent. We are selective about our partners, seeking clients with whom we share a common dedication to the customer. We think of ourselves as working for your Brand and we become fully immersed in the experience. Our collaborative process for virtual communications ensures our efforts align with the Voice and Spirit of your Brand, allowing us to embrace your Brand promise as our own. We are a remote communications (inbound and outbound) contact call center.
As a small or large business, it is easy to forget the small details that allow your company to run smoothly.
Our operation solutions team is ready and available to fill the need in your business for administrative, professional and technical teams to assist you.
We have built a reputation for phenomenal customer experiences since 1997.
Outsourcing customer service and technical support helps you focus on what you do best: Growing your company fast.
In every project, we assemble all contributors and stakeholders and set up an effective environment
for collaboration. Clear and frequent communication and alignment on roles and responsibilities are key for
the success of each project and to minimize risks and costs. We lead you through the planning, executing, monitoring and controlling stages of your mission. It’s who we are!
Whether our workforce is working remotely or sharing an office, each team member has access to vital operations and instructions needed to meet your targets and contribute their best. Our workforce is competent and confident in their performance with our modern training approach. We retain employees by engaging them in with our eLearning training tools.
We offer a comprehensive array of inbound and outbound contact call center services. No need to spend countless hours scaling personnel to meet your call volumes. We are designed to be an extension of your business providing seamless customer service to your customers. We offer comprehensive omnichannel services, english and Spanish-speaking agents.
We have a proven assessment process that coveys the details you require for tracking and monitoring your calls. Progress reports are used to determine performance measures for volumes, call handling and
transaction percentages and other statistical data. We meet your surveillance requirements with consistent performance outcomes. The benefits to you: tracking, risk and cost management and it drives the success of your business.
"LTC's performance has a direct impact on productivity, security, and capacity of information for government, civilian, and military operations worldwide."
"LTC’s seven year track record of handling our NITC’s customer calls was implemented successfully."